Research-driven consulting for businesses with problems that don't fit a standard playbook.
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The quoting process lives in someone's head. The data is "close enough" but requires constant manual correction. Documentation exists in three different systems, or doesn't exist at all. When the key person is out, everything slows down.
That looks like normal growing pains until volume increases, a key employee leaves, or you try to sell the company. Then the cost of tribal knowledge becomes very real, very fast.
We start by figuring out what's actually broken, not what you think is broken. We ask questions, audit systems, and map the gap between how things should work and how they actually work.
We design and implement the systems your business needs: process documentation, data governance, workflow automation, ERP configuration. We use AI tools internally to work faster, but the deliverable is always a system your team can run.
When we leave, you own everything. Documented, trained, and operational. No open-ended retainers. No dependency model. The goal is a system that works without us in the room.
A trailer manufacturer running on verbal orders and paper build sheets. We validated 537 item codes, rebuilt a die number map that was 90% incorrect, digitized intake processes replacing 250+ handwritten forms, and designed a system that cut manual correction time by 75%.
Read the full story →A regulated-industry contractor managing client relationships on instinct instead of systems. We mapped the gaps, designed a follow-up workflow, and coached implementation using AI tools tailored to their actual daily routine.
Read the full story →An education-focused nonprofit needed to turn an idea into a structured, repeatable program. We built it alongside them (research, curriculum design, stakeholder alignment) and handed them a system they run independently.
Read the full story →Your business has outgrown the spreadsheets and memory that got you here. You have real operational complexity (custom products, configured orders, multi-step processes) but the systems haven't caught up. You might be preparing for growth, preparing for an exit, or just tired of being the single point of failure. You're willing to invest in building something real, not a band-aid.
You need cheap hourly labor, want someone to run your operations indefinitely, or are looking for a pre-packaged solution dropped in without discovery.

Former economics professor. Now I build operations systems for businesses where the real processes live in people's heads instead of documented workflows.
I started BRG because I kept finding the same pattern: businesses with smart people and good products, held back by systems that couldn't keep pace. The quoting takes too long. The data doesn't match reality. One person holds everything together, and everyone knows it.
I don't arrive with a template. I learn your domain, ask the right questions, and build systems designed to outlast the engagement.
Amarillo, TexasWe start every engagement with a conversation. No pitch deck, no pressure. We want to understand what you're dealing with before we recommend anything.
Schedule a Conversation →Or reach us directly: m.loftin@bowieRG.com · Amarillo, Texas